How can i change the delivery address details?
- Please follow the below steps:
- Sign in your account
- Go to “MY ACCOUNT” tab icon on the header
- Then click on “ADDRESSES” on the left side of the page
- You will be able to view your billing address and edit your details
Can i request a book that is not available in your website?
Yes of course, please send us an email with all details of your special request, and we will reply to you
Do you provide e-books on your website?
Right now we don’t offer e-books
Can i send my ordered books as a gift?
Yes you can, but please add your special request and notes under the “Additional information” box in the last step of your ordering process under “Order Review”
Can i borrow books?
We don’t offer such a service, but you can check our “Used Books” tab icon on our homepage where you can buy/sell used books
Do you offer book accessories?
At the moment we don’t offer any book accessories
Do you offer books in different languages?
Yes we do, we offer in both Arabic and English languages
Do you have any offers on your products
Yes sure we do, when we have any offers it will be announced. Please register and create an account with 3alamak
I have received my delivery order, and the product is damaged, what should i do?
Apologies, please contact us through our email firstname.lastname@example.org , and our team will help you
Do you deliver to outside UAE ?
Apologies, at the moment we only deliver inside UAE
What are the terms and conditions to cancel an order?
You can cancel your order within 24 hours, by sending us an email at email@example.com
Can we pay online through my credit card?
Apologies, at the moment this service is not available. We only provide cash on delivery.
What is the duration of time for my order to be delivered?
Preparing the order takes 24-72 working hours depending on the availability of all the listed ordered books in your single order; plus the shipping charges.
Do you offer delivery service?
Yes sure, shop through our website and provide us with your required details for delivery
why was the delivery of my order delayed?
Please contact us through our Live chat, contact tab or send us an email at firstname.lastname@example.org